Refund policy

We have a 14-day returns policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@reinsprotectie.nl. Please note: returns must be sent to the following address: REINS, Zuidhoven 3, 6041 PB, Roermond.

Return Shipping Costs and Risks
You are responsible for the costs of returning your order, unless otherwise indicated. This also applies to the risk of loss or damage during return transport. We recommend sending your return by registered mail or with track & trace to minimize risks.

For questions about returns, please feel free to contact us at info@reinsprotectie.nl.

Return Policy
- Products must be unused, sealed, and in their original condition.
- Damaged or incomplete items (for example, due to misuse) we unfortunately cannot accept.
- If the return policy is not met, we reserve the right to refuse the return or send it back. Any costs for this are your own responsibility.

Damage and Issues
Inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. This will allow us to evaluate the problem and resolve it for you.

Discounted Items
Discounted items can also be returned, provided they meet our
standard return policy. Registering and sending your return works the same way.

Exchanges
The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return has been accepted.

14-Day Reflection Period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition as you received it, in its original packaging. You will also need a receipt or proof of purchase.

Refund
Once we have received and inspected your return, you will be notified and we will also let you know if the return has been approved. If approved, you will automatically be refunded via your original payment method within five business days. Please note that it may take some time for your bank or credit card company to process and credit the refund.
By law, we have a maximum of 14 days after cancellation to issue a refund. We may withhold a refund until we have received the goods or you have provided proof of shipment.

Please contact us at info@reinsprotectie.nl if it has been more than 15 business days since we approved your return.